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Workplace Resources

The Mass General Brigham Employee Assistance Program is available to assist individuals, managers and work groups to help them thrive at work. Below are workplace resources in common areas of interest and information on internal Mass General Brigham Departments and Programs. Please contact the EAP at 866-724-4327 if you need further assistance with confidentially addressing workplace concerns.

Where We Work – Workspace Plans for Mass General Brigham Employees

MGB Launches the “Know the Line” Program – Ensuring a Respectful, Bias-free Workplace

EAP News Articles

Mass General Brigham EAP Workplace Services
Mass General Brigham HR & Occ. Health Information and Contacts

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833-275-6947 |
System-wide call center for all things Human Resources and benefits-related. Often a good place to start!

Occupational Health Services

Occupational Health Service (OHS) is Mass General Brigham employee benefit that provides health care that focuses on the prevention and treatment of health conditions related to work, and ensures that individuals are healthy and safe to perform their job activities. They also coordinate wellness activity offerings to promote health, wellbeing and productivity.

FMLA, MAPFML, Maternity & Bonding Leave

MGB Employee Well-being & Mental Health Resources
Mass General Brigham Training & Educational Offerings
MGB Know the Line - Ensuring a Respectful, Bias-free Workplace

Mass General Brigham Launches the “Know the Line” Program

The Know the Line program helps ensure that every member of our Mass General Brigham community knows what harassment is, understands its nuances and shares responsibility and accountability for fostering an environment that is respectful and safe for all.

The Know the Line Program includes:

• Education and training

• Strengthening and unifying policies

• Enhancing concern reporting and investigation processes

• Expanded resources and support
The Employee Assistance Program is available and prepared to provide specialists in trauma-informed care and confidential support to all parties involved in situations of harassment or abusive conduct. This includes those who experience or observe this behavior and those who are asked to respond to concerns or complaints.

Ongoing commitment
Each of us will be required to complete a yearly attestation that stresses accountability and the expectation that we all will promote a safe and respectful environment that is free of harassment of any kind.

Disability and Accessiblity Workplace Resources
LGBTQ in the Workplace
Staying Safe in the Workplace

The Mass General Brigham EAP is committed to helping employees feel safe in the workplace whether it is through consultation with an EAP Counselor or through referral to internal or external resources. Below are some workplace safety resources. Please contact the EAP at 866-724-4327 if you would like further assistance.

Mass General Brigham Security Resources for Workplace Safety

Massachusetts General Hospital Police and Security Department offers services tailored to prevent and respond to workplace violence for the MGH community. The following guide provides workplace safety resources, education and information for anyone working in health care.

Skills for De-escalation in the Health Care Setting

Intimate Partner Violence Resources at Mass General Brigham

Coping with Verbal Assaults by Patients or Family Members

Although most people don’t expect to be verbally assaulted at work, it has become more common in the health care setting. We try to do our best to care for every patient, yet at times, we may become the target of verbal attacks. Patients and those who care about them sometimes react negatively out of pain, stress, frustration, or even behavioral issues.

Common (and Expected) Reactions to these Events

  • Fear
  • Anxiety
  • Irritability
  • Crying
  • Anger and resentment
  • Feeling on edge or jumpy
  • Feeling disorganized or distracted
  • Experiencing upsetting memories
  • Having intrusive thoughts
  • Denial
  • Experiencing physical reactions (headaches, heart palpitations, stomach issues)

All of these feelings and reactions are normal and natural responses especially if there is repetitive name calling/use of profanity or cumulative experience of these events. If you have ever been a victim of trauma, it may be more difficult for you to cope with verbal assaults. We are all individuals and react and respond in our own ways.

Help for Addressing Verbal Assaults

  • If a situation is escalating or you feel overwhelmed or in need of some assistance, bring in a manager or supervisor to help you respond in the moment or afterwards. Your department may be able to offer training or guidance for how best to handle difficult patients or visitors
  • Share the incident with your co-workers, friends or family members if it is helpful for you to talk about the event.
  • Try to maintain your usual activities and coping mechanisms (exercise, mindfulness, healthy eating) after your shift and on your days off.
  • Recurring thoughts about a verbal barrage directed towards you are normal and it may take 10-14 days for the intensity of the thoughts to diminish. Seek help if the feelings become prolonged or you have concerns about the impact on you.
  • The EAP is available to help and support you in response to verbal assaults in the workplace.

Staying Healthy in the Workplace - Tools for Mass General Brigham Employees

Grief and Grieving in the Workplace

EAP Workplace Resiliency Supports

Mass General Brigham EAP

Recognize when you need help. If emotions feel overwhelming and too intense, if you have trouble focusing at work, if you can’t sleep or if you feel anxiety that is not improving, then consider getting assistance. The EAP is available to you as a free and confidential resource.  If you want to talk, have questions, want information or consultation now or in the future feel free to call 866-724-4327 for assistance.

Maintaining Your Resiliency

Building Your Coping Skills

The EAP created a booklet filled with tools to manage these stressful times. View or download the Building Your Coping Skills Booklet.

The following apps and programs are free to Mass General Brigham employees during the Pandemic.


Foundations (previously called Evermind) is for people feeling more acutely stressed, anxious, and depressed who would like to learn how to handle stress. The app applies techniques used cognitive behavioral therapy (CBT). Access Foundations here.


Headspace is an application that can be used on your phone with meditation and guided relaxation. Access Headspace: here. (Link is not supported in Internet Explorer: suggested browsers include Chrome, Firefox and Safari).

Internet Cognitive Behavioral Therapy (iCBT)

iCBT offers self-paced and self-directed CBT through clinically created online modules. iCBT is provided by Mass General Brigham to help employees and family members with depression and anxiety. Access iCBT*: Employees need initial screening/referral from an EAP clinician to sign up – contact the EAP at: 866-724-4327. *Some Mass General Brigham primary care providers also refer to iCBT.

 Success with Stress – Taking Care of You

EAP offers 10 minute on demand recordings demonstrating
a variety of relaxation techniques. Access seminars on EAP site here.

EAP Resiliency Sessions

Managers at Mass General Brigham entities and departments can call
866-724-4327 to request free EAP sessions/trainings for employees.

Compassion Fatigue

Sixty-minute session led by EAP clinicians, geared towards helping healthcare workers recover from feelings of exhaustion, frustration, anger and depression. Also helpful for employees experiencing Secondary Traumatic Stress – a negative feeling driven by fear and work-related trauma.

Re-imagining Stress

Sixty-minute webinar led by EAP clinicians, designed to help change mental attitudes about stress. Participants can learn how to change their body’s response to stress.


An EAP webinar (45-60 minutes) to help employees feel comfortable checking-in with colleagues to see how they are doing. Using the R U OK? Mental Health Awareness framework, this presentation will guide you through why, when and how to approach a colleague about whom you have concern, so that you feel equipped to respond. More information can be found on the EAP website here.

Coping with Workplace Change

Balancing Work and Parenting

Working and parenthood is a challenge no matter how talented and gifted you are as a parent and or as an employee. Whether you are a working parent, a new manager supporting your staff or both, finding tools to help you succeed and feel personally and professionally happy can be difficult to find. Daisy Wademan Dowling provides a step by step process that has been found to successfully support both parents and leaders.

Relationships and the Workplace
Job Transitions
  • The Mass General Brigham EAP is committed to helping employees or immediate family household members navigate job transitions or job loss. Below are some resources that you might find helpful.  Please contact the EAP at 866-724-4327 if you need assistance navigating a job transition.
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