Appointments & Contact
Call us at 1.866.724.4327 for Free & Confidential EAP Services
Making an Appointment with the EAP
Mass General Brigham Employees and immediate family household members, and IHP students can contact us at 866-724-4327. Employees, trainees and IHP students can complete and submit the appropriate form below to request an appointment.
Managers requiring assistance can complete the Request for Service form. We ask that family members call us directly to set up an appointment.
For urgent matters, or if you have not heard back from us in one business day, please call us at 866-724-4327. Thank you.
- Employees and Staff Online Request for Services Form
Request for Services Form
- Managers & HR
Request for Service
- IHP Students
Request for Services Form
Request for Service Form
Hours of Operation
- Monday-Friday 8AM-5PM and by special appointment outside of office hours
- 24-hour EAP staff crisis response
Types of Appointments the EAP Offers
- In-person, telephone & video
- Interpretive Services:
Please let the EAP know if you need a specific language or American Sign Language interpreter.
What to do Before your First Appointment
- Once your appointment is scheduled, The EAP will email you some forms (such as our Client Questionnaire and Statement of Understanding/Confidentiality).
- Having these forms completed and returned to the EAP in advance, will help make your first appointment efficient and successful, and allow the EAP to better understand what assistance is needed.
- The information on these forms will be kept confidential.
Length of Appointment
Appointments are scheduled in one-hour blocks
What Happens at the Appointment?
- During your first meeting, the counselor will gather information, evaluate your needs and work with you to identify options for assistance, and develop a plan of action.
- Follow-up appointments are made as necessary.
Statement of Understanding and Consent to EAP Services, Email and Telehealth Services
Mass General Brigham Assistance Program Consent to Services
The Mass General Brigham Employee, Trainee and Student Assistance Program, herein after in this agreement shall be named the “Program”. Program services may include assessment, brief problem solving and referral. The Program Counselor will work with you to clarify the issues, identify choices, and develop an action plan. Use of the Program is voluntary.
• Participation in the Program does not in any way affect an employee’s job security, (student’s program standing), promotional opportunities, corrective or disciplinary action, or other employment rights.
• Our goal is to be respectful and responsive to cultural and linguistic differences. We are committed to making communication accessible to all people, creating a welcoming environment for all. Interpretive services including American Sign Language are available. Please indicate if you need assistance.
• Our services are provided by trained, licensed professionals with master’s degrees in counseling, psychology or social work, as well as graduate interns in these fields.
Fees: These services are provided at no cost to eligible employees and your immediate family members (this does not include roommates), while you are employed.
• The Program may assist you in locating a resource in your community. It is your responsibility to pay for services provided by resources outside the Program. If you need counseling, the Program will try to match you with a provider that is covered by your insurance plan, but it is your responsibility to determine whether such services are covered by your insurance.
• The Program is not liable for resources provided outside of the Program.
• Once it is agreed upon that your Program services are completed, we will follow-up with you to ask if your service goals were achieved, and at that time your case will be closed. You are welcome to return for services in the future.
Confidentiality: The Program will maintain the confidentiality of your contact with the Program and your Program records, which include the dates and types of services provided to you. Your Program records are kept in secured computer files and in our locked offices. They are not part of the medical record system, personnel files or insurance company records. Emails you send to the program will become part of your Program record. Information about your use of the Program will not be revealed to anyone outside the program except as follows:
1. If we receive your consent in writing;
2. In case of suspected elder, child, disabled and/or nursing home patient abuse or neglect;
3. If the Program determines there is a serious threat to life or safety of self or others, or to the workplace, including patients;
4. The disclosure is required by a court order;
5. If, in our judgment, there is a serious medical emergency which requires immediate medical attention;
6. As required by the Program for independent audit and program evaluation.
Complaints Concerning Harassment and/or Discrimination: The Program is confidential; discussions with the Program counselor regarding concerns of workplace harassment, violation of organization policy or discrimination are not considered official notification to your employer. We recommend that you follow your organization’s policy regarding the reporting of such incidents.
Office Hours and After Hours: Office hours are Monday – Friday, 8:00 a.m. to 5:00 p.m. Evening and early morning appointments are available upon request. If you have an emergency when the office is closed, call 866-724-4327 and follow instructions to page the Program After Hours On-Call Counselor or call 911 and go to your local emergency room.
• The Program complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently based on race, color, national origin, age, disability, gender or sexual orientation.
• You may request a copy of your record, but your request may not be granted if we believe access to your record would cause you harm. You have the right to end Program services at any time. We encourage you to speak directly with your counselor if you have concerns or a complaint about any aspect of the Program service. You can also contact the Program Director or Senior Clinical Manager to register your concerns.
• We retain the right to terminate services if we believe you pose a safety risk to our staff; our policy is available upon request.
Information regarding the Program Telehealth Appointment if Applicable
I understand that if I choose to access the Program using a telehealth visit, I am authorizing information about myself to be electronically transmitted in the form of images, voice and data through an interactive electronic connection to and from the Program.
• I understand that a telehealth visit involves the use of electronic (computer) technology and an electronic network. All transmissions are encrypted. The Program does not record these sessions; I agree not to record these sessions either. While these efforts provide strong protections to preserve the security and confidentiality of these transmissions, I understand that no system is 100% secure and I accept the risk that such transmissions may, but will likely not, become viewable by third parties intercepting such transmission.
• I understand that it is my responsibility to ensure that the transmission is not viewed or overheard by third parties with access the device that I am using to receive this transmission.
• I understand the electronic connection may be interrupted during a telehealth visit due to an unavoidable breakdown in technology. If a technology interruption occurs, both parties will try to reconnect. If the connection cannot be made within ten minutes, I understand I can call 866-724-4327 to continue the session via telephone or to reschedule the telehealth appointment.
• I can decide to stop using telehealth visits at any time and elect to be seen in person or be served by other means available from the Program. Also, the Program counselor may decide to stop the telehealth visit if it appears to be detrimental to the service. If circumstances require an urgent or emergency response, Program staff will be prepared to direct me to the appropriate level of care. The Program’s response may include directing me to a local emergency service, hospital or nearby Program office for an in-person assessment to create a plan to maintain safety.
Informed Consent to Use of Email
If you prefer not to authorize the use of email after you set up your appointment with us, we will continue to use U.S. Mail, fax or the telephone to communicate with you. If you authorize the Program to communicate with me via email the most secure ways for us to communicate with you via email are to stay within the Mass General Brigham firewall using your Mass General Brigham/Partners email or send you an email on your personal account that is encrypted by “send secure”. I understand the use of unsecure/unencrypted email has some risk of interception (being read by others) and I understand these risks.
Program Privacy Notice
Federal law requires that all clients be given a copy of the Program Privacy Notice. The Privacy Notice describes in detail how “protected health information” is used and shared with others. The Program has reserved the right to change the Privacy Notice at any time. Obtain a current copy of the Program Privacy Notice or by contacting the main Program office at 866-724-4327. All reasonable efforts will be made to protect the privacy of Program clients’ protected health information, whether it is maintained on paper or electronically, and regardless of how it is communicated, for example, by email or facsimile.
I understand this Statement, including the confidentiality of the Program and the limitations to confidentiality, and accept it as the terms of my participation in the Program including telehealth visits.
If you have questions about this Statement of Understanding and Consent to EAP Services and Telehealth Services, please call the Program at 866-724-4327.
In-person, video and phone appointments available at these locations:
|Brigham and Women’s Faulkner Hospital
1153 Centre Street
Boston, MA 02130
From front entrance which faces Centre Street – Take the elevator to the 4th floor. Take a right off the elevator down the long hallway, just before you reach the end of the hall our EAP office on the left and across from stairwell #5. If the EAP office door is shut please have a seat in the waiting area.
Ground Floor South 098
115 Mill St.
Belmont, MA 02478
At 115 Mill Street, turn onto the McLean campus (McLean Road) and follow the road up the hill about 800 feet to the Bowditch parking lot on the left and the Admissions Building on the right. Upon crossing the street from the parking area, enter the Admissions Building, passing Security within the vestibule, and immediately turning right, passing a set of elevators and following signage toward both EAP and Employee Health. You’ll walk 10 feet past the elevators and turn left, heading down a long corridor until coming to Occupational Health’s glass window, where you’ll take a sharp right and find the shared waiting area S096. Please have a seat and your counselor will come out to greet you at your appointment time. Please let the EAP know if using the waiting area is a privacy concern.
|Brigham and Women’s Hospital
45 Francis Street, Suite 100
Surgical Bldg., Lower Pike
Boston, MA 02115
From the employee entrance at 15 Francis Street:
Enter the building and take a left. Continue walking along the “Pike” until you reach the E stairwell or Elevator bank. (on the right- across from Starbucks/45 Francis St lobby)
Proceed down stairs to Lower Pike. EAP entrance is at the bottom of the stairs to the left. From 75 Francis street:
Enter Lobby and turn right. Proceed to Schuster Lobby- Turn right toward the Connors Center. Proceed down corridor -this is the lower pike- toward Employee Offices.
EAP office is on your left by the E elevators/staircase.
Allen Riddle Building
2014 Washington Street
Newton, MA 02462
SELF PARKING: There are two options for self-parking.
VALET PARKING: Newton-Wellesley Hospital offers valet parking service. Valets are available at the Wikstrom Surgical Center entrance for a $9.00 fee that includes valet service and the cost of parking. Turn onto the entrance road to the EAST Entrance and turn right at the Wikstrom Surgical Center circle drive entrance. Walk back out to the road, turn right and walk up hill to the Allen Riddle Building on top of hill, on LEFT. See directions to EAP office below. MBTA: Take Green D Riverside line, outbound to Woodland stop. Walk out to Washington Street and turn left. EAST Entrance Hospital road to campus buildings will be 2 1/2 blocks up on left, past the gas station. Proceed up hill, past surgical center, to Allen Riddle Building at top of hill, on LEFT. See directions to EAP office above.
|Cooley Dickinson Hospital
3rd Floor, West Building
(upstairs from Dakin Conference Room)
30 Locust Street
Northampton, MA 01061
Cooley Dickinson Hospital is located on Route 9 (“Locust Street”) in Northampton. From outside the hospital the best entrance to use is the one in the Cooley Dickinson Healing Garden, on the west side of the hospital between CDH and Smith Vocational High School, next to Women’s Health. Go through the glass doors and take the stairway that will be directly in front of you as you enter. The EAP office is located within the stairwell, on the third floor, directly above the Dakin Conference Room.
From the main hospital entrance proceed down the corridor, turn right into the Gallery Corridor and take the Gallery Elevators to the third floor. When you exit the elevator turn right, then at the end of the corridor turn right again, walk down the hall and through the exit door at the very end of the hall, the EAP office is located within the stairwell (third floor, directly above the Dakin Conference Room).
|Salem Hospital Office
Medical Office Building
79 Highland Avenue
Salem, MA 01970
You can access the EAP office from the inside of the hospital via the connector from Axelrod 6 to MOB. Enter on the third floor and either take the stairs or elevator down to 2nd floor, turn right; the EAP office, Suite 210, is down the corridor on the right.
|Massachusetts General Hospital
Charles River Plaza
175 Cambridge Street,
3rd floor, suite 320
Boston, MA 02114
789 Central Avenue,
Dover, NH 03820
The office is located in the EDUCATION/OD suite behind the Police and Security (formerly HR) office in the Garrison Wing of the Hospital, on the first floor of the main building. Walk past elevators 13/14 and enter through the “staff only” double doors. Look for EAP signage on the window entrance and you can wait in the sitting area for the EAP counselor to greet you. Please call 1-866-724-4327 with questions.
Affiliate Office Locations
Video and phone appointments only at these locations:
- Assembly Row
- Martha’s Vineyard
- Dover NH
- Exeter NH