COVID-19 Information and Resources
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  ›   Coping with COVID-19

Coping with COVID-19

The Mass General Brigham workforce is doing an amazing job responding to the COVID-19 pandemic. Across the system, there have been so many examples (both on the front lines and remotely), of quality care, innovation, adaptability and dedication. For some, this commitment does not come without an impact on individuals and families. Whether you need help addressing symptoms of anxiety, depression or stress, childcare and parenting, financial wellbeing, work concerns or anything else, confidential help is just a phone call away. Below are some resources you might find helpful in coping with this difficult time, but please do not hesitate to contact the EAP at 866-724-4327 for confidential assistance.

COVID Information for Mass General Brigham Employees (Includes Vaccine Updates)

Occupational Health Services Employee Hotline

  • Occupational Health Services Employee Hotline. The Occupational Health Services hotline (for Mass General Brigham Healthcare Employees and other members) can be reached at:
    617-724-8100     – 8am-4:30pm 7 days a week.
  • Reporting your symptoms or illnesses and receiving guidance on when to return to work if you have questions after you have completed the employee illness report using this online tool.
  • Health concerns related to potential COVID-19 exposures
  • Specific testing for COVID-19

Information on Vaccines

The Mass General Brigham COVID-19 vaccine distribution is on-going. Please Click Here to learn more about the roll-out and procedures for getting the vaccine.

Use your COVID Pass to:

  • Complete the normal screening process to receive a daily pass for work.
  • Check vaccine eligibility: employees will be asked a series of questions to confirm if they are eligible to schedule their first appointment.
  • Answer a series of questions about severe allergic reactions, pregnancy, and breastfeeding.
  • Confirm eligibility: vaccinations will be given in designated waves. Employees who provide services in designated areas will be eligible by wave.
  • Schedule vaccination: eligible employees at participating sites with available vaccine openings will be able to schedule an appointment.

Information on Vaccine Roll-out for Massachusetts 
Mass.Gov – COVID-19 Vaccine Program

Vaccine Information for Older Adults
AARP – The COVID-19 Vaccine Distribution Plan in Massachusetts 

Beware of Vaccine Scams
Mass.Gov – Vaccine Scam Information

Mass General Brigham - Attestation Process Required for Employees Working onsite

To ensure you and your colleagues are able to enter the building quickly and safely, especially during peak times, please:

  • Have your Day Pass ready to show either on your phone or in print at the attestation area by visiting at www.Mass General Brigham.org/covidpass before you arrive.
  • To the best of your ability, maintain a distance of six feet between yourself and other staff members when attesting, especially manually.
  • When you have completed attestation, immediately put your mask on before proceeding to your work area. Staff are expected to wear masks at all times while on premises.

Coronavirus FAQs for HealthCare Staff

Massachusetts Department of Public Health - Contact Tracing for COVID-19

We have learned that some of our employees have been called by their local public health departments to alert them to contacts with COVID-19 positive persons and have instructed them to stay out of work.

  • Health care workers, however, are specifically excluded from this requirement so long as they are asymptomatic per the Massachusetts Department of Public Health. The Mass General Brigham Return to Work Policy is aligned with Massachusetts Department of Public Health (DPH) requirements.
  • If you are contacted by your local public health agency and have further questions, please contact Occupational Health Services. 

Mass General Brigham - Guidance for Employees Seeking Antibody Testing

  • Some employees without symptoms of COVID-19 may be curious to learn if they have antibodies to COVID-19. There are currently several research studies trying to understand more about antibodies to COVID-19, but some employees may seek antibody testing outside of Mass General Brigham-approved research studies. Any employee with a positive serology test must contact OHS promptly to arrange for follow up testing and return to work clearance. If you have any questions, contact the OHS Call Line at 617-724-8100.

Mass General Brigham Community Connects

This community-moderated service has been created to connect direct care providers with fellow neighbor employees to help respond to the needs of employees returning to work. MGB Community Connects is intended to link the Mass General Brigham community and provide ways for employees who live in the same neighborhood to find coworkers to carpool to work, do family and neighborhood activities, and connect pet lovers. Find more information on their homepage.

General COVID-19 Resources (includes Multilingual Information)

General COVID-19 Information

Multi-Lingual/Multi-Cultural COVID-19 Resources

Managing your Physical Health during the Pandemic

Maintaining your physical health right now is an important priority. Below are some resources and guidance for being informed, vigilant and healthy.

Occupational Health Services Employee Hotline

  • Occupational Health Services Employee Hotline. The Occupational Health Services hotline (for Mass General Brigham Healthcare Employees and other members) can be reached at:
    617-724-8100     – 8am-4:30pm 7 days a week.
  • Reporting your symptoms or illnesses and receiving guidance on when to return to work if you have questions after you have completed the employee illness report using this online tool.
  • Health concerns related to potential COVID-19 exposures
  • Specific testing for COVID-19

Mass General Brigham - Guidance for Staying Healthy in the Workplace

  • Eat and Drink Away from Others: When infected, an individual can be contagious starting two days before symptoms begin. When employees take masks off to eat and drink together, without maintaining a distance of six feet, exposures can result.
  • Manage Breakrooms to Reduce Crowding: If social distance in breakrooms cannot be maintained, consider finding alternative areas to take breaks. If you eat in the cafeteria, keep six feet apart from others.
  • Keep Your Distance When Possible: Do your best to maintain six feet of separation from co-workers when your work permits. We recognize that sometimes our work requires us be within six feet of one another. That is fine as long as everyone wears a mask.
  • Avoid Crowding When Possible: Minimize crowding together in conference rooms, break rooms, nurses’ stations and other places where people tend to cluster (e.g. near printers or water coolers).
  • Wear Your Mask Correctly: Ensure that your mask is covering both your mouth and your nose at all times. For information about the proper technique for putting on, using and taking off a mask, please review the mask infographic.

Information on Vaccines

The Mass General Brigham COVID-19 vaccine distribution is on-going. Please Click Here to learn more about the roll-out and procedures for getting the vaccine.

Use your COVID Pass to:
• Complete the normal screening process to receive a daily pass for work

• Check vaccine eligibility: employees will be asked a series of questions to confirm if they are eligible to schedule their first appointment

• Answer a series of questions about severe allergic reactions, pregnancy and breastfeeding.

• Confirm eligibility: vaccinations will be given in designated waves. Employees who provide services in designated areas will be eligible by wave.

• Schedule vaccination: eligible employees at participating sites with available vaccine openings will be able to schedule an appointment.

Information on Vaccine Roll-out for Massachusetts
Mass.Gov – COVID-19 Vaccine Program

Vaccine Information for Older Adults
AARP – The COVID-19 Vaccine Distribution Plan in Massachusetts 

Beware of Vaccine Scams
Mass.Gov – Vaccine Scam Information

Mass.Gov - Information on COVID-19 Testing

The Importance of Treating non-COVID Conditions - Video presented by John Herman MD.

Keeping an Eye on Symptoms

Planning for a Serious Medical Event

In the event of a serious medical situation, it is helpful to have a plan in place to ensure that all of your needs and wishes are met. While this is a difficult concept for many of us to think about, this is the best way to help family, friends and medical providers assist you if a serious medical event arises. The MGH article below offers some guidance for this process.
MGH – Planning for Peace of Mind During COVID-19 and Beyond

Financial Assistance (COVID)

Financial Resource Center for Mass General Brigham Employees

Employees, staff and household members have access to financial education and free 30-minute sessions with financial experts. If you have concerns or questions about topics such as budgeting, debt, college financing, retirement or estate planning, for access call the EAP at 866-724-4327 or the weblink via AskmyHR.

Stimulus Acts and Other COVID-19 Regulatory Supports

Emergency Assistance and Community Support

Mass General Brigham EAP Guides to Reaching Financial Assistance by Telephone

Housing Financial Assistance (COVID)

Food Assistance

Credit Union Assistance

Tax Information

Unemployment Resources

  • Massachusetts COVID-19 Unemployment Information
  • Fraud Alert for Unemployment
    There has been an increase in fraud targeting state unemployment insurance programs and we want to ensure that you are able to protect yourself. Across Mass General Brigham, we have received reports of employees being notified by mail or a phone call that they filed a Pandemic Unemployment Assistance claim when they did not. If you receive a notification, it is possible that your social security number and other information may have been compromised. MGH Police and Security is in communication with local, state and national law enforcement agencies. They confirmed that this fraud is affecting many people across the Commonwealth and is not specific to Mass General Brigham employees. If you receive notification about Pandemic Unemployment Assistance, we recommend the taking the following steps:

Health Insurance

All health insurance carriers are required to provide medically necessary testing, treatment, and telehealth services for COVID-19. This must be provided without a copay, use of coinsurance or deductible

Consumer Protection

Financial Resources for Pet Care

Full Mass General Brigham EAP Financial Well-being Resources

Housing Resources (COVID)

The Mass General Brigham Employee Assistance Program is available to help you problem solve housing issues, such as those related to rent or mortgage, and housing searches. The State-wide Moratorium on non-Essential Evictions expired in October. This was replaced by the Federal Moratorium, which is in effect until March 31 2021. Below are some resources to help you understand the current rules for rent and mortgages and navigate any changes going forward.

For further assistance, contact the EAP at 866-724-4327.

Housing Crisis Resources

Legal Assistance with Evictions and Foreclosures

Financial Assistance with Housing Costs

Information on MA Utilities during the Pandemic

New Hampshire Housing Resources

Full Mass General Brigham EAP Housing Resources

Stress Management and Mental Health (COVID)

The COVID-19 Pandemic and other events of the past year have been a challenge to navigate on both a practical and emotional level. We are all trying to manage our lives and responsibilities related to work, family or community. It is important to take a step back to remind ourselves how to cope in the midst of stressful circumstances. Healthcare workers are accustomed to being caretakers. However, in order to do our jobs effectively, we must remember to meet our own health and wellbeing needs. Below are some resources relevant to self-care and stress management.

Please contact the Mass General Brigham EAP at 866-724-4327 if you have concerns about yourself, a colleague or a loved one.

Samaritans Helpline – Suicide Prevention – 877-870-4673

Virtual Pet Therapy with the Brigham Buddies Therapy Dogs 
Participants can see the dogs live via Zoom and bring a pet (if they have one) to potentially show during the session.
Wed, Jan 27, 202112:00 pm – 12:30 pm
Email: Yi Yi Lu @ ylu17@bwh.harvard.edu or sign up here

Managing Stress and Mental Health

Maintaining a Healthy Lifestyle

Maintaining Mindfulness and Calm

Maintaining Sobriety during the COVID-19 Pandemic

Support for those with Eating Disorders during COVID-19

Grief and Grieving during COVID-19

Experiencing grief at any time is a sad and can be challenging. However, grieving during COVID-19 can be even more difficult, as we cannot always access traditional coping mechanisms, supports and rituals. The Pandemic requires distance, which is counter-intuitive to how many of us grieve. Additionally, we are faced with “grief on top of grief”, also known as cumulative grief. This may lead to less time, attention and support to heal from each loss.  Despite COVID-19, we can still find meaningful ways to grieve and take care of ourselves and others. This is a unique process for each individual. Here are some grief support resources which you may find helpful. If you are experiencing prolonged or severe symptoms of grief, call the EAP at 1-866-724-4327

General COVID Grief Resources

Coping with the Loss of Patients

Helping Children with Grief during COVID

Articles and Books About Grief

Online Grief Support

Spiritual Care Resources from Mass General Brigham

How Managers Can Help the Health Care Work Force Cope with Grief during COVID

Mass General Brigham and its employees have been working overtime to respond to the COVID-19 Pandemic and to support patients and families with compassion, medical innovation, clinical expertise. Everyone is committed to contributing during this unprecedented time. However, many may be experiencing considerable stress and grief, personally or related to patient loss and secondary grief.
The Employee Assistance Program is available to provide assistance to managers, work groups and individuals during this time. Below are some resources to help you support your employees. Please contact the EAP if you need consultations about assisting your work group.

Full Mass General Brigham EAP Grief Resources

Supports for School and Learning (COVID)

Under normal circumstances, balancing work and family responsibilities can be a challenge. This year there are added stresses with accessing and finding affordable care, managing children’s learning needs and helping children cope emotionally.  The Mass General Brigham Employee Assistance Program is available to help you and your family navigate these challenging times. Below are some resources that you might find useful. For further assistance, contact the EAP at 866-724-4327.

 

General Back to School Resources and Supports (COVID)

Massachusetts and City of Boston Back to School Information

In-Person Learning Resources

In-Home Learning Resources

Support for Families with Special Needs Children

Childcare (COVID)

Mass General Brigham Childcare Resources

Visit MGB Childcare Resources via AskMyHR – (scroll to child and dependent care section) for full resources and information on:

  • Mass General Brigham Childcare Centers for (on-site regular and back-up care)
  • Bright Horizons (on-site and in-home care)
  • Care.com (in-home care)
  • Other vendors (SitterCity and College Nannies in-home care) Mass General Brigham Childcare Centers for (on-site regular and back-up care)
  • Bright Horizons (on-site and in-home care)
  • Care.com (in-home care)
  • Other vendors – SitterCity and College Nannies (in-home care)

Finding Childcare and Subsidy Opportunities in the Community

Full Mass General Brigham EAP Childcare Resources

Helping Children Cope with COVID-19
Staying Safe from Intimate Partner & Child Abuse (COVID)

With physical distancing and families spending more time at home, these are potentially stressful and dangerous times for survivors of intimate partner abuse and their children. Below are some helpful resources that you might find useful.  Mass General Brigham employees and household members concerned about their safety can contact the EAP at 866-724-4327 for assistance.

Hotlines and Other Resources

FREE, CONFIDENTIAL AVAILABLE 24 HOURS/7 DAYS, TRANSLATORS AVAILABLE

Mass General Brigham - Resources for Intimate Partners Abuse

Protecting Children from Abuse during the Pandemic

MA experts indicate there has been a 50% drop in child abuse reports during COVID. Given the isolation of many families and added stressors (COVID fears, financial worries and home-schooling challenges), more children may be at risk than before COVID. Here are some resources to help protect children during these stressful times.

Full Mass General Brigham EAP Intimate Partner Abuse, Sexual Assault & Trauma Resources

Staying Healthy while Working Remotely (COVID)

A significant segment of the Mass General Brigham workforce will continue to work from home, either part or full-time for the foreseeable future. Some may thrive with remote work and others may have preferred to be on site. Although it may be “business as usual” after several months of remote work, it’s important to take a step back to consider how to stay motivated, healthy and connected. Below are some ideas for being productive through routine, balance and self-kindness. This is a trial and error process and may not look the same for everyone.

For further assistance, please contact the EAP at 866-724-4327.

Workspace Health - Maintaining Boundaries and being Productive

  • Have a set work schedule and daily routine (as you do when you work on site). Maintain regular log-on and log-off times
  • Dress for work everyday
  • Create a “commute” where you are not working but have some routine (exercise, reading etc.) to ease into and out of the workday
  • Have a designated and separate workspace (as feasible). Have meals away from your “desk” and don’t work in the kitchen if possible
  • Have a signal (sign etc.) to indicate to others when there are blocks of time in which you can’t be disturbed
  • Take planned breaks and a designated lunch
  • Remove news and social media alerts from your devices while working
  • Put your mobile phone on airplane mode or off while working
  • Do not take work breaks on a screen
  • Find ways (calendar, tasks, paper or eraser board) to organize your workday and set your priorities
  • Make sure confidential work conversations, clinical interactions and content are kept private
  • Don’t leave devices or paperwork accessible (just as you would not at work)
  • Lock your computer when away from your desk
  • Use only password protected Wi-Fi networks

Your Physical Health while Working from Home

Spending more time at home has taken a toll on physical health for many of us. Below are some quick reminders on how to maximize health, despite having less access to regular routines and outside resources.

Staying Healthy while at your Desk

Exercise

Nutrition

Getting Enough Sleep and Keeping a Regular Sleep Schedule

Full Mass General Brigham EAP Wellness Resources

Emotional Health

Coping with Isolation

  • Schedule regular check-ins (group and individual) with colleagues
  • Have a buddy system
  • Create on-line groups for those who have common interests
  • Maintain connection with colleagues that are not about work
  • Share ideas for exercise, healthy eating, photos of kids, pets etc.
  • Don’t avoid asking questions or asking for help when working remotely
  • Meet friends safely outdoors or inside with masks, social distancing etc.
  • Exchanges (cookies, letters)
  • Establish group fitness breaks
  • Promote workgroup “challenges” such as weight loss or fitness competitions

Maintaining a Positive Attitude

  • It’s Ok to acknowledge challenges and losses, even if they are not viewed as being as serious as those of others
  • Try to limit venting and negative filtering. Some discussion of frustration is unavoidable and can be cathartic, but there is a point where complaining will perpetuate a negative outlook and impact mental health and ability to cope.
  • Remember to praise employees and colleagues for work done well, just as you would when at work
  • Practice gratitude
  • Let go of things you can’t control
  • Mass General Brigham EAP – Tools and Advice on Staying Optimistic

Mindfulness and Stress Reduction 

Digital and Screen Health

Senior and Family Caregiver Support (COVID)

Seniors are one population that has been significantly impacted by COVID-19. This includes the severity of the clinical affects of COVID and the collateral issues associated with isolation, loneliness and anxiety. Below are some resources to help seniors and their loved ones navigate this unprecedented time. Please contact the EAP at 866-724-4327 if you need further assistance for yourself or a family member.

Resources for Seniors

Support for Families of Seniors

Being a family caregiver and managing care for senior loved ones is an important and often challenging job. During COVID, providing care has become even more complicated. Below are some resources to help families with seniors ensure that their loved ones are cared for and safe during this time.

Resources for Eldercare from Mass General Brigham (via Bright Horizons)

The Years Ahead free online platform, available through Bright Horizons, connects you with elder care tools and resources — including elder care planning and referrals. Below is some information on the program. For updated Information on all dependent care resources, visit FAQs on Ask myHR

  • Through Years Ahead, you can take a needs assessment online for your loved one, navigate through elder care options, access elder care resources, and get guidance in finding assistance programs.
  • To access these tools and resources, go to the Bright Horizons website and click on Elder Care Support under Bright Horizons Enhanced Family Supports. Then choose the “Get Online Support” option. This will bring you to your employer’s Sittercity homepage, where you can click to choose the Years Ahead resource and then create a username and password to gain access.
  • Senior Care Advisors are available to answer questions you may have surrounding the process of finding care for your aging loved one, from the initial conversations and decisions to determining the right caregiver or facility and moving your loved one. Each Senior Care Advisor holds a Master’s in Social Work and goes through a comprehensive course to become a CSA (Certified Senior Advisor). The CSA credential represents a qualified professional who understands the key health, social, and financial factors that are important to the majority of seniors. The CSA is accredited by NCCA (The National Commission for Certifying Agencies). Senior Care Advisors are available via phone Monday through Friday, 9 a.m.–5 p.m. CT.
  • There is no cost to use the Years Ahead website resource. The cost of care through the Years Ahead agencies and facilities will vary based on the level of care and, in the case of in-home providers, the number of hours per week. Agencies and facilities in the network will provide information regarding costs with you individually.

Full Mass General Brigham EAP Eldercare Resources

Supports for Veterans and Families (COVID)

Veterans have been particularly impacted during the COVID-19 Pandemic. Below are supports available to help veterans and their family members stay healthy and connected.
Please contact the EAP at 866-724-4327 for further assistance.

Resources for Persons with Disabilities (COVID)
Navigating the Pandemic in the LBGTQ Communities (COVID)

In case of emergency, please call 911 or your local hospital emergency service.

Disclaimer

This site is not intended to provide any clinical assessment, counseling or other type of intervention. The Mass General Brigham EAP provides links to external websites for your convenience. The EAP is not responsible for the availability, accuracy, or content of outside resources or sites, nor does it endorse them. If you notice any malfunctioning links, please contact the us at: EAP@partners.org. The Mass General Brigham EAP is not a service available to the general public. For more information or to discuss concerns, please contact the Mass General Brigham EAP at 866-724-4327.

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