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Staff Support for Critical Incidents and Adverse Medical Events

The EAP has had specialized training in providing support to employees who are impacted by a critical incident.  Critical incidents are defined as “An out of the ordinary traumatic event when one feels overwhelmed by their sense of vulnerability and/or lack of control over a situation” -- Roger Solomon, Ph.D.  Critical incidents that are commonly responded to by the EAP are an unexpected coworker death, a difficult patient death, a medical adverse event, physical/verbal assault by a patient or other safety concern, maternal/child death. 

Partners EAP is available to employees individually impacted by an event or to workgroups effected.  The EAP uses a Psychological First Aid model of intervention designed to reduce the initial distress caused by traumatic events, and to support adaptive functioning and coping.  This model expects recovery.  All participation is voluntary and is separate from operational debriefings about a medical event.

All group requests begin with a manager call to EAP and assessment as to the most appropriate response to the situation.  Some situations may not be conducive to a group meeting.  In all cases individual support is offered.

Group sessions are typically 1 to 1.5 hours in length, depending on the incident and size of the group.  Groups are recommended to occur not immediately after an incident but prior to a week or two after the event.  A private, uninterrupted setting is the best environment to hold a group. 

How to Respond to Critical Incidents in the Workplace 

Leadership in the Wake of Tragedy

Making an Effective Referral to the EAP

Supporting Employees Experiencing the Illness or Death of A Coworker 

For more information or to discuss employee or workplace concerns please contact Partners Employee Assistance Program at 1-866-724-4EAP.

In case of emergency, please call 911 or your local hospital emergency service.


This content was last modified on: 04/22/2013

Partners EAP is not a service for the general public.

In case of emergency, please call 911 or your local hospital emergency service.

Call Us: 1-866-724-4EAP