Partners EAP Four Seasons Graphic Partners Employee Assistance Program Top Banner
Work & Life Resources Webinars & Events About EAP & Services

  Print This PagePrint This Page

Leadership in the Wake of Tragedy

In a world where we learn about traumatic events quickly and suddenly through television, social media, or newspaper coverage, many people can be suddenly and deeply affected by grief over the loss of loved ones, friends or relatives and fear of the unknown. Leaders play critical roles in the recovery of communities and individuals after disasters. Leaders identify the way forward, and hear and understand the present emotions and needs of their community. They communicate and reflect the community’s feelings and shared experience in order to lead the community in recovery. 

Understanding how people react to tragic events and the roles leaders play in recovery is critical to effective leadership. In the aftermath of traumatic events, many children and their parents, even those not living in close proximity to the event, want to hear guidance from their community’s leaders. In this acute phase, leaders must communicate effectively to people who have questions, seek reassurance, and want to take action. 

As shock and horror turn to sadness and mourning, leaders are responsible for identifying the timing of when a community is ready for the next step forward and how best to speak the language of each community to help individuals, families, and care providers. 

Understanding Traumatic Grief   People vary in their reactions to experiencing or learning about traumatic events. Most will do fine over time, while for some the immediate reactions can last longer than normal and interfere with their return to their work and families. In the short term, many people experience transient, but powerful symptoms. They can include:

  • Waves of sadness and stress
  • Intrusive images of the traumatic event and lost loved ones
  • Withdrawal from close relationships with family and friends
  • Avoidance of activities that are reminders of the event
  • For some people, their reaction can be delayed. For others, grief and stress may not ever be evident. 

Communicate effectively with your community; worry and distress can spread within and among communities, resulting in rumors and distortion of the facts of the event. Therefore, special attention should be given to optimizing communication with members of your community and with those outside of your community. Formal and informal leaders can be role models for the importance of sharing their feelings or reactions, communicating hope, identifying facts, managing rumors and providing support to others as needs change over time.

Immediate Responses

  • Be visible—make public announcements and appearances - by providing useful and accurate information, leaders can re-establish a sense of safety and enhance the community’s trust in leadership.
  • Provide accurate, timely information on what is known, what is not known, and when more information will be communicated. Press briefings, use of social media, and community meetings can reassure families and dispel rumors. Always say when more information will be available.
  • Understand that people process information differently in high stress situations - keep messages as simple as possible, repeat frequently, and emphasize positive messages (people tend to focus on negative information when stressed).
  • Use multiple channels of communication - people seek information from multiple sources (newsletters, email, staff meetings, walk arounds, and bulletin boards) depending on culture, ethnicity, geography, community composition and history.
  • Speak calmly and encourage working together - leaders promote calmness, empathy, optimism, a can-do attitude, and collective healing and recovery. Direct communication between parents and children is important. Return to school nearly always calms children but can be stressful for parents.

Moving Ahead

  • Know the status of existing and available resources - monitor emerging needs, and support fellow community leaders and structures (such as schools, health, public safety).

    Provide policy and guidance without micromanagement - provide support to workers and volunteers with a framework for organizing and communicating policy. Recognize you cannot be “at the front” everywhere and others must make the tactical decisions.
    Foster initiative and cooperation.

    Organize memorial services and sites recognizing the diversity within the community - respect the desires and needs for families who have sustained losses and tragedies. The timing of services is important.
    Attending memorials is important - tears and grieving in public by leaders gives “permission” to others to express grief and humanizes unthinkable tragedies.


  • Provide common goals for future direction - redirect energy into needed recovery projects and respectful remembering and rebuilding efforts.
  • Avoid blaming - blame directed towards groups or individuals leads to stigma, anger, and desire for retribution. Redirect energy to providing support and future needs.


  • Work to return community activities to normal, but tolerate if the recovery is slow.
  • Recovery takes time, is not linear, and is influenced by future events that are always unknown.
  • Set and celebrate achievable goals.
  • Community rituals provide an opportunity for individuals and families to heal and reflect on their experience in their own style. These can cross racial, cultural, and socioeconomic divides.
  • Beware of identifying a ‘we’ and ‘they.’
  • Focus on future goals - reorient the community to future objectives, enhanced preparedness, and “we can do it.”
  • Acknowledge those from within and outside the community who want to and do help; establish a climate of healing and community support.
  • Expect community disappointment and anger after the initial sense of togetherness. Help the community understand the changing trajectory of recovery.
  • Take care of yourself. You need supporting staff, friends, family who remind you to rest and can objectively advise you about things you do not see or do not recognize the importance of. Keep your advisors informed and listen to their perspectives.


Adapted from: “Grief Leadership,” Center for the Study of Traumatic Stress.

For more information or to discuss employee or workplace concerns please contact Partners Employee Assistance Program at 1-866-724-4EAP.

In case of emergency, please call 911 or your local hospital emergency service.

This content was last modified on: 11/13/2013

Partners EAP is not a service for the general public.

In case of emergency, please call 911 or your local hospital emergency service.

Call Us: 1-866-724-4EAP