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Support for Coping with COVID-19

The EAP is available to help you get through this stressful and uncertain time and is fully functioning. 

Mass General Brigham has a remote work policy for those who are able to continue to work from home but as a reminder, you should speak with your manager about your ability to work from home. Log into PULSE to read the Mass General Brigham Remote Work Toolkit and the COVID-19 Employee FAQ's for additional guidance.


Important Commonwealth of MA Executive Orders and Re-Opening Plans

  • Massachusetts Travel Order is Presently in Effect
    The Governor’s Executive Order is in effect, which offers new guidance for those returning to Massachusetts from out-of-state travel. Read more details here.

  • Phase 3 of Commonwealth Re-opening
    Here are some Updates on Health Care, Child Care, Youth Sports, Restaurants, Retail and More: 
    Universal Hub-Summary of Commonwealth of MA Re-Opening 
    MA.Gov Full details on Commonwealth MA Re-Opening 

  • Mask Regulations in MA 
    Governor Baker has issued an Order requiring face masks or cloth face coverings in public places where social distancing is not possible. This applies to both indoor and outdoor spaces. Exceptions include children under the age of 2 and those unable to wear a mask or face covering due to a medical condition. Read the full DPH Guidance. Read the whole statement here

Mass General Brigham Post-Surge Recovery efforts are Underway 
Log in to Pulse to read what's presently being planned by Infection Control to keep patients and employees safe:
Blueprint for Infection Control After the COVID-19 Surge  

  • Safe Care Commitment 
    Providing a safe environment for everyone is the core tenet of our system’s Safe Care Commitment. Across our system, Mass General Brigham employees are doing their part to ensure that our hospitals, clinics, practices and office spaces are safe and ready. Watch this video to hear from your colleagues about how we are fulfilling this commitment.

Other Helpful Resources






Support for Veterans and Families During COVID-19

Veterans have been particularly impacted during the COVID-19 Pandemic. There are supports available to help veterans stay healthy and connected.  





Multi-lingual and Multi-cultural Resources about COVID-19 


Resources for LGBTQ Individuals During COVID 
Harvard Health - Resources for LGBTQ Communities during COVID-19

Guidance for Members of the Deaf and Hard of Hearing Community 
MA Commission for the Deaf and Hard of Hearing - Information on COVID-19

Covid Related Resources for Persons with Disabilities 
Boston Center for Independent Living (BCIL) COVID-19 Resources


Support for people with Pets

  • Resources for Pet Care from Mass General Brigham (via Bright Horizons) 

    As part of your free Sittercity membership, you can easily use the online database to find options for all your pet care needs — dog walking; coordinating check-ins, visits, pick-ups, and drop-offs; pet sitters and/or overnight care; bathing, grooming, and training resources; and more. 

    How do I access pet care services? Visit the Bright Horizons website and click on “Use it” under Bright Horizons Enhanced Family Supports. This will bring you to your employer’s Sittercity homepage — if you do not currently have an account, you will create a username and password to gain access and begin to search for the solution to your pet care needs. 

    For updated Information on all dependent care resources, visit FAQs on Ask myHR

General Information on COVID-19

City of Boston - COVID-19 Information 

Commonweath of Massachusetts - COVID-19 Information  CDC - COVID-19 Information 

Harvard Health - Coronavirus Resource Center  WHO - COVID-19 Information


For Mass General Brigham Healthcare employees and household members seeking help, please contact the EAP at 866-724-4327. 

In case of emergency, please call 911 or your local hospital emergency service. 

This content was last modified on: 11/18/2020

Partners EAP is not a service for the general public.

In case of emergency, please call 911 or your local hospital emergency service.

Call Us: 1-866-724-4EAP