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Managing Your Physical Health Care During the Pandemic

The Occupational Health Services hotline (for Partners Healthcare Employees and other members) can 

be reached at: 617-724-8100 

Occupational Health Services Employee Hotline

  • Maintaining physical health right now is a priority for everyone. This page offers resources and guidance to help you and your loved ones be informed and vigilant in order to stay healthy.

    • Reporting your symptoms or illnesses and receiving guidance on when to return to work if you have questions after you have completed the employee illness report using this online tool. 

    • Health concerns related to potential COVID-19 exposures

    • Specific testing for COVID-19 

Staying Healthy in the Workplace: for Partners Employees 

  • Eat and Drink Away from Others: When infected, an individual can be contagious starting two days before symptoms begin. When employees take masks off to eat and drink together, without maintaining a distance of six feet, exposures can result.

  • Manage Breakrooms to Reduce Crowding: If social distance in breakrooms cannot be maintained, consider finding alternative areas to take breaks. If you eat in the cafeteria, keep six feet apart from others.

  • Keep Your Distance When Possible: Do your best to maintain six feet of separation from co-workers when your work permits. We recognize that sometimes our work requires us be within six feet of one another. That is fine as long as everyone wears a mask.

  • Avoid Crowding When Possible: Minimize crowding together in conference rooms, break rooms, nurses’ stations and other places where people tend to cluster (e.g. near printers or water coolers).

  • Wear Your Mask Correctly: Ensure that your mask is covering both your mouth and your nose at all times. For information about the proper technique for putting on, using and taking off a mask, please review the mask infographic.

Virtual Groups For COVID Positive Employees
EAP welcomes all impacted employees and their Family Members who want to discuss COVID-19’s impact on their emotional wellbeing. Click Here For More Information.  new!

Mask Regulations From May 6 2020  

Governor Baker has issued an Order effective Wednesday, May 6 requiring face masks or cloth face coverings in public places where social distancing is not possible. This applies to both indoor and outdoor spaces. Exceptions include children under the age of 2 and those unable to wear a mask or face covering due to a medical condition. Read the full DPH Guidance. Read the whole statement here.

Attestation Process Tips
To ensure you and your colleagues are able to enter the building quickly and safely, especially during peak times, please:

  • Have your Day Pass ready to show either on your phone or in print at the attestation area by visiting at before you arrive.
  • To the best of your ability, maintain a distance of six feet between yourself and other staff members when attesting, especially manually.
  • When you have completed attestation, immediately put your mask on before proceeding to your work area. Staff are expected to wear masks at all times while on premises.

Contact Tracing by Local Public Health For COVID-19  
We have learned that some of our employees have been called by their local public health departments to alert them to contacts with COVID-19 positive persons and have instructed them to stay out of work. 

  • Health care workers, however, are specifically excluded from this requirement so long as they are asymptomatic per the Massachusetts Department of Public Health. The Partners Return to Work Policy is aligned with Massachusetts Department of Public Health (DPH) requirements.
  • If you are contacted by your local public health agency and have further questions, please contact Occupational Health Services. 

Guidance for employees seeking antibody testing for themselves 

  • Some employees without symptoms of COVID-19 may be curious to learn if they have antibodies to COVID-19. There are currently several research studies trying to understand more about antibodies to COVID-19, but some employees may seek antibody testing outside of Partners-approved research studies. Any employee with a positive serology test must contact OHS promptly to arrange for follow up testing and return to work clearance. If you have any questions, contact the OHS Call Line at 617-724-8100.

  • For full guidance on antibody testing, visit Partners Pulse.

It's Still Important to Treat Non-COVID Conditions

Keeping an Eye on Symtoms 

COVID-19 Testing in Massachusetts 

Partners Urgent Care

In response to the COVID-19 pandemic, there are temporary changes at Partners Urgent Care to ensure the safety of our patients, visitors and staff.

Planning for a Medical Emergency
It’s helpful for everyone to have a plan so that in the event of a serious medical situation, family, friends and medical providers are in a better situation to help you. Read more.

This content was last modified on: 05/26/2020

Partners EAP is not a service for the general public.

In case of emergency, please call 911 or your local hospital emergency service.

Call Us: 1-866-724-4EAP