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Information on COVID-19 for Partners Healthcare Employees

The Partners Healthcare Hospitals are playing an important role in addressing the COVID-19 Pandemic, on both the front lines and from “the new normal” for some-working remotely. The EAP is available to help you get through this stressful and uncertain time. Below is information and resources that you might find helpful. The EAP is fully functioning by phone and telehealth. For Partners Healthcare employees and household members seeking help, please contact the EAP at 866-724-4327. 

Information on COVID-19 for Partners Healthcare Employees

Occupational Health Services Employee Hotline

  • The Occupational Health Services hotline (617-724-8100) is open from 8 a.m. to 8 p.m., seven days a week. 
  • We have added additional staff and are working to ensure that employee wait times are minimized.
  • Partners HealthCare employees and other members of the Partners workforce should use this line as a resource for the following:
    • ​Reporting your symptoms or illnesses and receiving guidance on when to return to work if you have questions after you have completed the employee illness report using this online tool.
    • Health concerns related to potential COVID-19 exposures
    • Specific testing for COVID-19


Hotel Rooms for Qualifying Patient Care and Support Staff  new!

For many, the COVID-19 outbreak has meant long hours at our hospitals and less time between shifts. As a result, several people have asked about temporary housing/hotel options close to our hospitals. Our goal is to be as supportive as possible to all our employees in this unprecedented time – especially for our colleagues working on site at our health care facilities. Therefore, Partners is paying the full cost for hotel rooms for those who work in a patient-care facility and perform direct care or supporting services, when you feel too tired to drive or commute home or if there is just not enough time between shifts.

Further Information on Hotels for Partners Employees During COVID-19

These hotel rooms are intended to be for intermittent use and not for long term stays. We want to ensure that as many of our caregivers and support team members are able to use this important resource when they need a break. We hope you will use these hotel rooms as a way to recharge and take care of yourself.

Coronavirus FAQs for Partners HealthCare Staff:  What is Coronavirus?, Learn More, Precautions

For more information or to discuss stress and resilience concerns related to the COVID-19 pandemic, please contact Partners Employee Assistance Program at 1-866-724-4327.

In case of emergency, please call 911 or your local hospital emergency service. 


This content was last modified on: 04/02/2020

Partners EAP is not a service for the general public.

In case of emergency, please call 911 or your local hospital emergency service.

Call Us: 1-866-724-4EAP