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Financial Assistance

Mass Legal Help-Assistance with Evictions and Mortgages
Massachusetts Extends Moratorium on Evictions and Foreclosures to October 17, 2020  new!

Learn about Residential Assistance for Families in Transition (RAFT) 
RAFT is a new homelessness prevention program funded by the Department of Housing and Community Development. Read their website for more details.

Financial Resource Center for Mass General Brigham

Mass General Brigham employees, staff and household members have access to financial education resources and free 30-minute financial coaching sessions with financial experts. If you have concerns or questions about topics such as budgeting, debt, college financing, retirement or estate planning, for access call the EAP at 866-724-4327 or check out the weblink via AskmyHR.

Food Assistance 


Guides to Reaching Financial Assistance by Telephone


Information on MA Utilities During the Pandemic 

  • Columbia Gas of Massachusetts
    • Suspended shutoffs for nonpayment in response to the COVID-19 pandemic and will remain in effect until further notice.
    • Will also offer its most flexible payment plans to customers who indicate either an impact or hardship as a result of COVID-19 and will suspend late payment charges until May 1.

  • Eversource
    • Suspending disconnection of service for non-payment; Eliminating late payment charges.
    • Also offering a flexible payment plan with no down payment for any past-due amount

  • National Grid
    • Temporarily suspending collections-related activities, including service disconnections, to lessen any financial hardship caused by the COVID-19 pandemic.

The Department of Public Utilities (DPU) is the state agency responsible for regulating utility companies. In addition to regulating the quality of service, the DPU investigates problems, and has procedures to help you resolve problems. On-Line DPU Complaint Form
Phone: 1-877-886-5066

Credit Union Assistance


Care Act and Other COVID-19 Regulatory Supports

Emergency Assistance and Community Support 


211 is the United Way helpline!

In collaboration with the Department of Public Health, United Way’s Mass 2-1-1 statewide consumer hotline will provide consumer help during the COVID-19 public health emergency. Individuals can dial 2-1-1 for comprehensive information and referrals related to the virus, including information on where they can access flexible funds through the COVID-19 Family Support Fund.


Small Businesses 

Tax Information


Be Alert for COVID-related Fraud Targeting State Unemployment Insurance Programs  

There has been an increase in fraud targeting state unemployment insurance programs and we want to ensure that you are able to protect yourself. Across Mass General Brigham, we have received reports of employees being notified by mail or a phone call that they filed a Pandemic Unemployment Assistance claim when they did not. If you receive a notification, it is possible that your social security number and other information may have been compromised. MGH Police and Security is in communication with local, state and national law enforcement agencies. They confirmed that this fraud is affecting many people across the Commonwealth and is not specific to Mass General Brigham employees. If you receive notification about Pandemic Unemployment Assistance, we recommend the taking the following steps:

General Unemployment Information

Consumer Protection Assistance

Health Insurance

  • Updates from MassHealth
  • MassHealth is allowing early refills and 90-day supplies of medications. 
  • MassHealth enrollees with active coverage as of March 18, 2020 will have protected coverage and will not be terminated during the COVID-19 outbreak national emergency and for one month after the emergency period ends. No additional paperwork will be needed.

Commercial Insurers, BCBS of MA, and HMOs

  • All health insurance carriers are required to provide medically necessary testing, treatment, and telehealth services for COVID-19. This must be provided without a copay, use of coinsurance or deductible

Pet Care and Food, Financial Resources  

For more information or to discuss stress and resilience concerns related to the COVID-19 pandemic, please contact Partners Employee Assistance Program at 1-866-724-4327.

In case of emergency, please call 911 or your local hospital emergency service.  

This content was last modified on: 07/22/2020

Partners EAP is not a service for the general public.

In case of emergency, please call 911 or your local hospital emergency service.

Call Us: 1-866-724-4EAP