Assessment & Referral

Assessment
When you come to the EAP, a licensed, master’s level professional (and EAP Counselor/Consultant) will meet with you to discuss your concerns. She will ask you about the situation that brought you to the EAP, and how you are coping at work, at home and with others. When the Consultant feels she has a good understanding of your concerns, you will be provided with feedback, information and/or suggestions. She will work with you to develop a plan for resolving your concerns.

Short-term Problem Resolution
After discussing your concerns with a Consultant, she may recommend counseling within the EAP for short-term problem resolution regarding a specific issue.

Referrals
An EAP counselor/consultant may recommend that you receive some type of counseling or treatment from a clinician outside the EAP in the community. The EAP maintains a large network of providers including psychiatrists, psychologists, social workers, substance abuse programs, support groups and various treatment programs. EAP counselors can facilitate referrals to providers within any insurance plan. The EAP can assist with the health insurance authorization required by the Partners Plus and Value Insurance Plan. A Consultant may also refer you to other resources, which include but are not limited to areas such as childcare, eldercare, legal, and financial. When a referral is made outside the EAP, you are responsible for any costs related to utilizing these resources.

For more information on the services we offer

In case of emergency, please call 911 or your local hospital emergency service.