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Concerns, Responses, Results

The Employee Assistance Program (EAP) has helped thousands of employees and medical staff put their problems in perspective and get the help they needed.

“All my credit cards are maxed out.”
Marly had let her debt get out of control to the point where her income would not cover her monthly bills. She was worried that she would be evicted from her apartment.

Response                                                                                                                                                                            The EAP consultant directed Marly to a local debt management organization that helped her consolidate her debts and work out a payment schedule.  They also helped Marly in learning strategies for saving and spending within her means.

Result                                                                                                                                                                               Marly has a budget and spending plan to follow; her debts are being paid off and she even is able to save 1% of her pay in the hospital’s Tax-Sheltered Annuity Plan.

“A diagnosis of cancer is more complicated than just getting treatment.”

Concern                                                                                                                                                                         Vincent was overwhelmed when he received a diagnosis of cancer.  Although his prognosis was good, he feared losing his job due to the time off he needed for surgery and subsequent treatment. He was not sure how he would cope with the illness. His supervisor suggested that he contact the EAP.

Response                                                                                                                                                                            The EAP consultant listened to Vincent’s concerns and, with his permission, coordinated with Human Resources to help him take the leave time he needed.  The consultant connected Vincent and his family to both counseling and cancer support services. In addition, the EAP consultant provided assistance to Vincent about how to address the subject of his leave and illness with his co-workers.

Result                                                                                                                                                                                After a medical leave, Vincent was able to return to his job. He and his family received the support they needed to cope more effectively with the impact of his illness. The EAP consultant worked with Vincent to help him adjust to returning to work.

“I feel like my energy and attention is needed everywhere
 – at work and at home.”

Concern                                                                                                                                                                                 In one week, Deborah’s child care provider left and her children were home sick. In addition, there was increased job stress due to staffing shortages and budget deadlines. She was panicked as to how she would manage these situations and balance all of her responsibilities. A staff member suggested that she contact the EAP.

Response                                                                                                                                                                            The EAP consultant worked with Deborah to identify an emergency child care resource. Together, they looked at the overall picture and strategized ways in which Deborah could begin to decrease the stress in her life.

Result                                                                                                                                                                           Deborah obtained emergency child care services and developed a plan to find regular child care. She returned to work and was able to take steps toward reorganizing the way she approached her work and was able to improve her time management.

“When my weekend party started lasting all week, my
 supervisor saved me.”

Concern                                                                                                                                                                           Carl’s supervisor noticed a steady decline in his work performance.  Additionally, he had a pattern of coming in late and often calling in sick. After repeated attempts to address these issues with Carl, his supervisor called the EAP for consultation. His supervisor then suggested Carl contact the EAP so Carl could address any personal problems which might be the cause of his difficulties at work.

Response                                                                                                                                                                          After an assessment of the situation, the EAP consultant helped Carl recognize his substance abuse problem. After three counseling sessions at the EAP, plans were made for outpatient treatment that Carl felt comfortable with – one that was covered by his health plan. His family was included in the recovery process.

Result                                                                                                                                                                                 Carl has begun to manage his problem effectively and his work performance has improved significantly.

“My wife and I always dreamed of having children of our own.”

Concern                                                                                                                                                                            When Jorge and his wife finally decided to adopt a baby, they weren’t exactly sure where to begin. He called the Benefits Office, who suggested he try the EAP.

Response                                                                                                                                                                       Jorge’s EAP consultant met with Jorge and his wife to discuss the options open to them, and put them in touch with several local adoption services and resources.

Result                                                                                                                                                                                After the baby arrived, the EAP consultant helped Jorge coordinate with Human Resources to plan a paternity leave, once his wife’s leave from her job ended. He also signed Jorge up for a seminar on child care options for infants and preschoolers.

“How could someone so wonderful make me hurt so bad?”

Concern                                                                                                                                                                                   Ellen felt embarrassed and alone because her husband was abusing her at home. She feared for her safety and worried that she may lose her job if others found out. As her husband’s threats increased, she became more anxious and less able to concentrate. She confided in a coworker who told her that there was confidential help and advocacy available through the EAP.

Response                                                                                                                                                                              At the EAP, the consultant listened to and supported Ellen. She talked with her about her options and assisted her in developing a safety plan.  The consultant helped to link her with resources in the hospital and the community for herself and her children.

Result                                                                                                                                                                                Ellen joined an employee support group for women with controlling or abusive partners and learned that she was not alone. Over time, Ellen decided to take out a restraining order against her husband, and accessed escort and advocacy services through the hospital. She began to feel like she was getting her life back.

“We were unprepared to face the void.”

Concern                                                                                                                                                                          Roberta prepared for her youngest child leaving for college with mixed emotions. She knew she would miss her daughter, yet also looked forward to increased time with her husband. However, instead of growing closer, she and her husband began to quarrel so much that they considered getting a divorce.

Response                                                                                                                                                                              In working with an EAP consultant, Roberta and her husband learned about “empty nest” syndrome. The EAP consultant referred them to a counselor specializing in couple’s therapy.

Result                                                                                                                                                                         Roberta’s relationship with her husband was strengthened. They were better able to enjoy leisure time together and plan constructively for their retirement.

“Who will care for my mother?”

Concern                                                                                                                                                                           Jack’s mother was diagnosed with Alzheimer’s disease. She seemed to be showing more signs of confusion, and called Jack at work several times a day. Even so, his siblings refused to accept the severity of their mother’s problem. He was rightfully concerned over his mother’s safety. Jack experienced a lot of stress about his family situation, and it was becoming more difficult for him to concentrate at work.

Response                                                                                                                                                                             His EAP consultant was able to provide him with some helpful tips on how to approach the problem. Jack was referred to an outside support service that helped him and his siblings handle their mother’s illness.

Result                                                                                                                                                                                 Jack and his siblings were better equipped to help their mother, and shared responsibility for her care. Jack felt less burdened by the situation and was able to focus on his work more.

“Suddenly I felt dizzy. I just had to get out!”

Concern                                                                                                                                                                          Loretta experienced a lot of anxiety when she was assigned to make a presentation to management. In desperation she called the EAP.

Response                                                                                                                                                                            The EAP consultant helped her identify her underlying fears about the presentation.   The EAP consultant taught her some stress management techniques and helped her focus on getting through the presentation.

Loretta faced the presentation with confidence and a sense of calm.

For more information or to discuss concerns please contact Partners Employee Assistance Program at

In case of emergency, please call 911 or your local hospital emergency service.






This content was last modified on: 06/05/2009

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In case of emergency, please call 911 or your local hospital emergency service.

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