CONTINUOUS QUALITY IMPROVEMENT

PARTNERS EAP
CONTINUOUS QUALITY IMPROVEMENT
2010 OUTCOMES

Partners EAP gets results

• 100% of manager survey respondents agreed that the EAP Consultant offered specific suggestions and/or a plan to address the problem.
• 87% of employee survey respondents learned more effective ways to handle the issues that brought them to the EAP.
• 77% of employee survey respondents (who had reported workplace performance concerns) saw improvement in productivity after using EAP.

Client Satisfaction	97% of surveyed clients were satisfied with the overall quality of assistance they received.
Manager Satisfaction	100% of surveyed managers were satisfied with manager consultation services offered by EAP.
EAP Trainings	96% of participants found the training provided by EAP helpful and informative.
Critical Incident Response	100% of surveyed managers found CI support from EAP informative and helpful to their employees
Response Time	100% of emergent cases were responded to immediately 100% of urgent cases, within 24 hours 98% of routine cases, within 5 days
Problem Resolution	82% of those reached reported improvement or problem resolution after using EAP

Favorable results from manager consultation satisfaction and outcome surveys: 

• 100% of managers agreed/strongly agreed that they would refer other employees to Partners EAP.
• 100% of managers agreed/strongly agreed that the EAP Consultant offered specific suggestions and/or a plan to address the problem.
• 98% of managers agreed/strongly agreed that they were satisfied with overall services received from Partners EAP.

In case of emergency, please call 911 or your local hospital emergency service.